This session will take place on 20th November 2024 at 09.00AM - 12.00PM via MS Teams.
Please note each attendee will need to purchase a ticket - the price displayed is per person.
Agenda
09:00 - 09:30
Module 1 - Understanding performance management
Define performance management and it’s importance in team and organisational success. Understand how continuous performance management drives engagement and results - the people, performance and profit link. Learn strategies to foster accountability and ownership among team members for their own performance.
09:30 - 10:00
Module 2 - Setting effective performance goals
Set non negotiable goals using the SMART model. Ensure individual goals are linked to overall team and organisational priorities. Understand the importance of conducting ongoing and regular performance reviews and check ins.
10:00 - 10:30
Module 3 - Holding effective performance discussions
Learn how to adapt communication for individuals and teams. Develop listening skills to better understand and respond to team needs. Master ensuring clear, concise and consistent communication for smoother workflows.
10:30 - 10:45
Break
10:45 - 11:15
Module 4 - Managing high performers and underperformers
Using the GROW coaching model to help top performers to reach their full potential. Learn strategies to address performance issues early with clear communication and support. Understand the formal steps required for managing ongoing underperformance, including documentation and escalation.
11:15 - 11:45
Module 5 - Delivering feedback and fostering development
Learn how to provide positive, developmental and corrective feedback that encourages growth. Empower employees to reflect on their own performance and development. Collaborate with employees to create actionable, personalised development plans that support growth.
11:45 - 12:00
Q&A and Wrap Up
Information
This comprehensive 3 hour course is designed to help line managers effectively manage and enhance the performance of their teams. It covers key principles of performance management, practical tools for goal setting, feedback delivery, and managing both high-performing and underperforming employees. Through proven models and strategies, managers will learn how to foster a culture of accountability and continuous improvement within their teams.
A recent UK-based study by CIPD (2023) found that 37% of employees feel their performance management process is ineffective. Furthermore, 51% of organisations reported that underperformance was an issue. This highlights the critical need for managers to adopt effective performance management practices to boost team engagement, productivity, and overall business success.