About the Course
Recruitment & Selection
Course Overview
In today’s changing employment landscape, getting recruitment right is business-critical. With the Labour government expected to abolish the two-year qualifying period for unfair dismissal claims, poor hiring decisions will carry far greater risk than ever before.
This course is built from a commercially driven perspective, encouraging managers to treat recruitment as a strategic investment, just like capital equipment. When you invest in the right people, you drive performance, protect your business, and secure long-term results.
What you’ll learn
Understand the financial and reputational risks of poor hiring and how to avoid them.
Learn and apply the STAR model to assess candidate responses with consistency and confidence.
Combine what a candidate can do with how they’ll do it, and how they’ll fit by using competency based and values based lines of questioning.
Speaking of questioning, learn what’s legal (and what’s not) to ask in interviews, and how to ensure equal opportunities for all.
Spot unconscious bias and understand how to prevent it from affecting decision-making.
Explore our newest module covering how to adapt interview processes to be more inclusive and accessible for neurodiverse candidates.
Skills you’ll develop
Confidence in running structured, compliant and effective interviews.
The ability to assess candidates fairly and thoroughly.
A deeper understanding of how to spot red flags, and high potential.
Awareness of discrimination law and inclusive hiring practices.
Strategic thinking about the long-term value of new hires.
How the course is delivered
We offer flexible formats to suit your needs:
Face-to-face sessions delivered at your workplace
Live online training via MS Teams or Zoom
Open access courses with participants from other organisations
E-learning options are available exclusively to our Plus and Complete Retained HR Support clients.
Your Instructor
Chloe Wallace
I’m a highly qualified and experienced HR professional, holding a CIPD Level 7 qualification in Human Resource Management, as well as Level 5 qualifications in both HR Management and Learning & Development. In 2024, my organisation was proud to receive the HR Award for L&D Provision of the Year, a recognition of the impact and quality of the training we deliver.
I bring years of commercially focused, pragmatic HR experience to every session, with a strong track record of helping businesses manage people matters effectively and confidently. I'm particularly proud to say that, throughout my career, I’ve never had a case progress to tribunal, a testament to my ability to proactively manage issues and safeguard organisations against risk.
My approach is clear, straight-talking, and grounded in real-world experience, no jargon, no fluff, just practical support that works.