About the Course
Managing Disciplinary & Grievance Procedures
Course overview
This course empowers managers and HR professionals with the confidence and competence to handle both disciplinary issues and employee grievances fairly, legally, and consistently. By reducing the risk of costly claims and internal conflict, your business benefits from improved morale, stronger team dynamics, and a more productive, compliant, and respectful working environment. A fair and structured approach to managing employee issues also reinforces your organisation’s values and reputation.
Learning points
When and how to initiate formal disciplinary processes.
How to conduct appeals and ensure decisions are fair and defensible.
The difference between informal resolution and formal grievance procedures.
How to appropriately receive, manage, and respond to employee concerns.
Key outcomes
Approaching disciplinary issues informally and recording them correctly.
Conducting fair, balanced investigations.
Leading effective and lawful disciplinary hearings.
Making grievance decisions based on evidence and best practice.
Encouraging mediation and early intervention to maintain a positive culture.
Delivery options
Face-to-face on-site
Live online via Teams or Zoom
Open sessions with peers from other businesses
E-learning for this course is only available to Plus and Complete Retained HR Support clients.
In Yorkshire we say it as it is. Listen to what our South Yorkshire based clients in Chapeltown say about our people manager training.
Your Instructor
Chloe Wallace
I’m a highly qualified and experienced HR professional, holding a CIPD Level 7 qualification in Human Resource Management, as well as Level 5 qualifications in both HR Management and Learning & Development. In 2024, my organisation was proud to receive the HR Award for L&D Provision of the Year, a recognition of the impact and quality of the training we deliver.
I bring years of commercially focused, pragmatic HR experience to every session, with a strong track record of helping businesses manage people matters effectively and confidently. I'm particularly proud to say that, throughout my career, I’ve never had a case progress to tribunal, a testament to my ability to proactively manage issues and safeguard organisations against risk.
My approach is clear, straight-talking, and grounded in real-world experience, no jargon, no fluff, just practical support that works.