About the Course
Managing Difficult Conversations
Difficult conversations are an inevitable part of management, but when handled well, they can lead to stronger teams and better outcomes. This short course gives managers the tools to approach tough conversations with clarity and confidence.
Why invest in this course?
42% of UK employees say unresolved conflict harms their job satisfaction and productivity (CIPD, 2023).
Poorly managed conversations cost time, morale, and money.
Confident, skilled managers create healthier cultures and reduce people risk.
This course supports people managers to:
Spot conflict early and prevent escalation.
Use a practical five-step framework to lead conversations with confidence.
Communicate with clarity and empathy.
Stay focused on solutions and outcomes.
Build trust, even in tense situations.
Key outcomes include:
Increased confidence and competence in difficult conversations.
Tools to resolve conflict constructively and protect relationships.
A structured, repeatable approach to handling challenges.
Practical techniques that support team morale and productivity.
Delivery
We offer this course:
Face-to-face at your premises.
Live online via Zoom or Microsoft Teams.
Open sessions with participants from other businesses.
E-learning is exclusively available to clients on our Plus and Complete Retained HR Support clients.
In Yorkshire, people say it as it is. Listen to what our Sheffield based clients have to say about this learning solution.
Your Instructor
Chloe Wallace
I’m a highly qualified and experienced HR professional, holding a CIPD Level 7 qualification in Human Resource Management, as well as Level 5 qualifications in both HR Management and Learning & Development. In 2024, my organisation was proud to receive the HR Award for L&D Provision of the Year, a recognition of the impact and quality of the training we deliver.
I bring years of commercially focused, pragmatic HR experience to every session, with a strong track record of helping businesses manage people matters effectively and confidently. I'm particularly proud to say that, throughout my career, I’ve never had a case progress to tribunal, a testament to my ability to proactively manage issues and safeguard organisations against risk.
My approach is clear, straight-talking, and grounded in real-world experience, no jargon, no fluff, just practical support that works.